It is tempting to accept this kind of requests because we are under the impression that it would help the product manager or the sales. It make us feel that we are doing something good for someone; we are nice. Actually our job is to be reliable, far before being nice or friendly. Our job is to provide a product of an expected quality in a controlled cost, even if it means that we sometime have to refuse to help someone we wish we could. Just refuse nicely.

Par un collègue dev.
Ce qu'il dit est également valable pour le métier de sysadmin.

Citation tirée du bouquin:

A "cowboy culture" where seemingly "nimble" behavior has promoted destructive side effects. The sense of agility is all too often a delusion.

en relation avec: https://jeekajoo.eu/links/?SB0_uQ

Résumé complet du livre: http://www.wikisummaries.org/Visible_Ops

Le gars explique pourquoi il ne peut/veut(?) plus travailler dans l'informatique.

Pas encore lu en entier.

Je cite juste un passage:

Tech culture elevates heroes and “cowboy coders” who sacrifice everything to get all the work done themselves, gaining individual recognition and jettisoning healthy teamwork as well as their own long-term well-being. The “cowboy coder” -- the sort of guy who complains that code reviews slow down his workflow (which is true, in the same way that brakes slow down a car) is a stereotype, but one that you can observe in more or less any workplace. What’s more, you will observe that cowboy coders (often young, usually male, usually without sources of meaning in their lives outside of work) get praised just for fitting this pattern, regardless of the quality of their work.

oui!