It is tempting to accept this kind of requests because we are under the impression that it would help the product manager or the sales. It make us feel that we are doing something good for someone; we are nice. Actually our job is to be reliable, far before being nice or friendly. Our job is to provide a product of an expected quality in a controlled cost, even if it means that we sometime have to refuse to help someone we wish we could. Just refuse nicely.

Par un collègue dev.
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